Support

PlantTracker help and app support

Need help with PlantTracker? This page provides support for account access, plant records, photos, reminders, locations, privacy, and account deletion.

Support Topics

• Signing in, registering, password reset, and account access.
• Adding, editing, deleting, restoring, or moving plant records.
• Uploading photos, taking photos, and using the default plant images.
• Care reminders, notification permissions, watering, feeding, and repotting dates.
• Locations, notes, and Boneyard records.
• Privacy questions and account deletion.

Quick Troubleshooting

• Make sure you are signed in with the same account that saved your plant records.
• If photos are not working, check camera and photo permissions in your device settings.
• If reminders are not working, check notification permissions and reminder settings inside PlantTracker.
• If the website looks out of date, refresh the page or close and reopen the app.

What To Include

When asking for help, include:

• The email address used for your PlantTracker account.
• Whether you are using the website, iPhone app, or Android app.
• A short description of what happened and what you expected to happen.
• A screenshot, if it helps show the issue.

Account Deletion

You can delete your PlantTracker account in the app from Settings by choosing Delete account and confirming the request. This deletes your plant records, stored account/profile data, and login account. If you need help with account deletion, email Hello@DirtyBirdSoil.com.

Privacy

You can review the PlantTracker Privacy Policy for information about what data the app uses and how it is handled.

Response Time

We do our best to respond to support requests as soon as possible. Response times may vary depending on the request and business hours.